Before the Christmas magic begins, please select your location below to view the Terms & Conditions that apply to your experience. As our two Christmas locations offer different experiences, each has its own important booking information.
We also recommend checking our Frequently Asked Questions before booking, you may find everything you need to know right there!
- Can We Choose Our Santa?
- Can We Choose Our Rooms?
- Group Sessions
- Pet Sessions
- Sensitive Santa
- Session Add-Ons: Additional People & Extra Photos
- Payment Methods
- Rescheduling, Transfers and Cancellations
- Selling & Swapping Policy
- Cancellation & Refund Policy
- Digital Files Only — No Printed Photos
- USB Policy
- Receiving Your Photos
- Acknowledgement & Agreement For Lasting Memories Photography
Bringelly Hideaway
Booking Online
- After selecting your date and time, you will have 15 minutes to complete the booking form.
- Please include any children’s names, ages, diagnoses or special requests that may help us prepare for your session.
- Please add the name of the room/s you would like your photos taken in to your booking form. Not sure which to choose? Click to view our Bringelly Hideaway Rooms before adding your selection.
- Please note that any remarks added during the booking process will not be reviewed until the day of your session. For anything urgent or important that we need to know beforehand, please contact us via email, message or phone before your appointment.
Can We Choose Our Santa?
Yes! Check our Santa Roster to see which dates each Santa is scheduled, then select your preferred date when making your booking.
All of our Santas are carefully selected for their wonderful personalities and their ability to create a warm and magical Christmas experience.
Please keep in mind that, while we do our best to follow the roster, illness or unexpected circumstances can sometimes mean a Santa becomes unavailable. For this reason, we cannot guarantee a particular Santa will be available on the day of your session.
Can We Choose Our Rooms?
Yes, absolutely! You can choose which of our rooms at Bringelly Hideaway you would like to have your photos taken in by clicking this weblink https://www.lastingmemoriesphotography.com.au/santas-rooms-2026/
Simply add your preferred room/s to your booking form when booking. Be sure to check your selected package to see how many rooms are included in your session.
Group Sessions
One booking covers one family or one group, with a maximum of 8 children.
If you book one group session, all photos will feature that same group. Individual family photos require separate bookings. For example, if two families want individual family photos and a group photo together, you will need to book 3 sessions.
You may want to book one of our group packages suitable for larger groups. For example,
Sparkle Session: Enjoy a slower-paced 40-minute session in 2 themed rooms of your choice and is ideal for up to 2 family groups (maximum 12 people per session) wanting to be photographed as individual families and then all together.
Enchanted Session: provides a generous 55 minutes in 2 themed rooms of your choice, with time to create a wide range of magical, personalized images. This is also the perfect choice for up to 3 family groups (maximum 12 people per session) who wish to be photographed as individual families and then all together.
Pet Sessions
Pet Sessions include approximately 5 minutes of photography and include your pet with Santa, your children with the pet and family photos with the pet.
If time permits, photos without your pet are available for an additional $30 which can be paid on the day.
For everyone’s safety, pets must be clean, groomed and restrained on a lead or in an appropriate carrier.
Sensitive Santa
Sensitive Santa is designed for children with sensory or additional needs who may find a standard Santa environment difficult.
Sessions are approximately 25 minutes.
Session Add-Ons: Additional People & Extra Rooms
If you require additional photos beyond what is included in your standard session, for example, grandparents, partners, additional groupings or extra rooms, the following fees apply:
- Magical Sessions: $20
- Fast Dash-In Sessions: $30
- Pet Sessions without pets: $30
- Sensitive Sessions: $15
Add-on fees are due at the time of booking or prior to the delivery of your images. All standard booking, cancellation and late-arrival policies apply.
Payment Methods
- A deposit is required at the time of booking and will go towards the total cost of your photo session.
- Reception can be unreliable in our area, so we recommend bringing cash as a backup payment method.
- Card payments incur a 1.65% + $0.30 surcharge.
Rescheduling, Transfers and Cancellations
All deposits are non-refundable.
If illness prevents you from attending, please contact us before your appointment. With a medical certificate, we’ll do our best to reschedule your session. If no appointments are available and when we sight the medical certificate, $80 of your deposit will be refunded.
You may reschedule once only, with at least 48 hours’ notice. Rescheduling is subject to availability and incurs a $2.50 admin fee. If you cannot attend your rescheduled appointment, your deposit will be forfeited.
If you need to transfer your session to someone else, please notify us by email at least 48 hours in advance and provide their contact and booking details. A $2.50 admin fee applies, and reimbursement of the original deposit must be arranged between customers.
Selling & Swapping Policy
We’ve created a Buy & Swap Facebook Group to make it easier for customers to connect with others who want to swap or sell their Santa sessions. https://www.facebook.com/groups/793362653135250
Please note that we don’t manage the swaps. All swaps and sales are arranged directly between customers.
Once you’ve agreed to a swap or sale, please send us ONE message only containing:
- The names and email addresses of both parties
- The date and time of the session being swapped or sold
- A clear confirmation that both parties have agreed to the swap or sale
Swaps: A $10 administration fee applies ($5 per person), charged on the day of your photo shoot.
Buying a session: The buyer will be charged an additional $5 processing fee on the day of their photo shoot to cover administration.
If you buy or swap a session through the group, you remain responsible for your original booking until it has officially been transferred to someone else. If you’ve already paid a deposit for your original session and are unable to fill or transfer your booking, your deposit will be forfeited.
We understand that plans can change, but as a small team we unfortunately don’t have the resources to manage session swaps. Your cooperation helps us keep the process smooth and fair for everyone.
Cancellation & Refund Policy
Due to high demand and our limited booking calendar, we can’t automatically offer refunds if you cancel. We understand that life happens, kids get sick and unexpected events occur, and we’ll always do our best to work with you.
If you can’t attend your booked session:
- Illness: If you are unwell, please give us as much notice as possible. If you provide a medical certificate, we can either reschedule your session, subject to availability, or issue a refund minus the $2.50 booking fee.
- More than 7 days’ notice: We’re happy to reschedule your session to another available time, subject to availability. If no times are available, or you choose to cancel, we will retain the initial $2.50 booking fee and apply a $10 cancellation fee. Your refund will be the original amount paid minus these fees.
- Less than 7 days’ notice: We’ll do our best to move your session to another available time, subject to availability. If no sessions are available, 50% of your deposit will be forfeited, including the $2.50 processing fee.
- Less than 48 hours’ notice or no-show: Your deposit is non-refundable and your session will be forfeited.
If Lasting Memories Photography needs to cancel your session for any reason, you’ll receive a full refund or the option to reschedule.
Digital Files Only — No Printed Photos
All photos are delivered unedited on a USB immediately after your session. Printed photo packages are not available.
For an additional $35, we can professionally edit all photos, including white balance, cropping, colour balancing and black and white. You will still receive your original photos to take home on the day, with your edited photos delivered via email within 7 days of your session.
USB Policy
- Bring your Lasting Memories USB and receive a $20 discount on your session.
- Please ensure you back up any existing photos before bringing your USB with you. Lasting Memories Photography is not responsible for lost or corrupted files.
- Damaged or unreadable USBs will need to be replaced on the day for an additional $10.
- For security and compatibility, only Lasting Memories branded USBs are accepted.
Receiving Your Photos
You will be able to take all your unedited photos home on USB on the day of your photo shoot (approx. 10 mins depending on the number of photos taken). There are no printed photo packages available at Richmond Marketplace. If you would like your images edited, we will provide a USB on the day with your unedited images and for an additional $35 we will edit these images and send them to you via email within 5 days. (Editing involves, sharpening, color balance, cropping and some special effects e.g.: Black and white)
Acknowledgement & Agreement For Lasting Memories Photography
- My deposit is non-refundable, except as outlined in the Cancellation & Refund Policy.
- I understand that arriving late may result in my session and deposit being forfeited in accordance with the late-arrival policy.
- I understand that all photos are provided unedited on USB, and printed photo packages are not available.
- I confirm that my booking details are accurate and that any urgent or important needs have been communicated directly to staff before my session.
- I understand that all pets must be clean, appropriately restrained and safe around Santa, staff and other customers.
- I agree to behave respectfully towards our staff and other customers at all times.
By Booking, You Agree
By completing my booking, I confirm that I have read, understood and agree to the Lasting Memories Photography Terms & Conditions including our deposit, cancellation, rescheduling, USB and session policies.
On Arrival & Timing
Booking & Payment
Due to limited internet coverage at Bringelly, all remaining balances are to be cash only and must be paid at your session.
Photos & USBs
Only Lasting Memories Photography (LMP) branded USBs can be accepted.
All photos taken during your session are supplied unedited on to a LMP branded USB. There are no printed packages available.
Existing customers need to bring their LMP USB to receive the $20 discount as part of their package. If the USB is corrupt, damaged, unreadable or write-protected, you will be required to purchase a new replacement USB for a discount price of $10. If you do not bring your LMP USB to your session, one can be purchased for $20 on the day.
Please back up all existing photos before bringing your USB as Lasting Memories Photography are not responsible for missing photos or corrupt USBs.
Professional editing is available for an additional $35, including sharpening, colour balancing, cropping and black and white. You will still take your unedited photos home on the day, with edited images emailed within 5 days.
Patience & Wait Times
We do our best to keep sessions running on time; however, working with children can sometimes result in unexpected delays.
Our booking system is designed to minimise wait times rather than eliminate them, and we appreciate your patience while we give each family the best experience possible.
We strive to minimise wait times and keep sessions running as smoothly as possible. However, when working with children, there may be times when a session takes a little longer than expected. So please be advised that there may be a short wait time.
We appreciate your understanding and patience while we work to give every family the best experience possible.
Thank you for your cooperation, and we always welcome your feedback.
Sitting with Santa
It’s completely up to parents and carers whether their child sits on Santa’s knee. Santa is happy to hold babies or have children sit on his lap if you and your child are comfortable.
Props
We have a range of Christmas props, including glasses, hats and headbands. You’re also welcome to bring your own special props.
Preparation & Experience
- Props such as glasses, hats, headbands and Christmas jumpers are available. You’re also welcome to bring your own props to personalise your photos.
- Dress festively and get ready for an awesome Christmas experience!
- If your child is scared or unsure of Santa, please let us know. Our team is very experienced with nervous little ones and has plenty of tricks for introducing Santa slowly — we can often magically capture beautiful photos before they even realise he’s there!
- If your child simply needs more time to warm up, consider our Magical Moment Option, which allows for a longer session. If they have sensory or additional needs that make a regular Santa environment difficult, or they can’t comfortably cope in a mainstream environment, Sensitive Santa may be a better choice.
- If you’re unsure which session is right for your child, please contact us ahead of time with any questions.
Dress for magical memories!
To help create the most beautiful Santa photos, we suggest comfortable outfits that allow everyone to move and cuddle with ease. For babies, avoid overalls or bulky outfits that can cover their little faces when sitting. For adults, very short or tight skirts may make floor poses with children a little uncomfortable. Choosing comfortable, coordinated clothing means you can simply relax, have fun, and let the magic happen! 
