TERMS AND CONDITIONS AT THE HIDEAWAY

Booking Fee

When making your online booking a $26.50 deposit is required. $25 will be deducted from your package price on the day of photography

Arriving On Time

We kindly ask that you aim to be at the studio 10 minutes before your session. If you have not arrived by your allocated time slot, your time slot may be given to the next person in line.

USB’s ONLY

There will be no printed packages at the hideaway.

Extra Poses

Each family receives 3 poses when purchasing our USBs (not always possible when children are scared). If additional poses are requested, an extra $10 per pose will be charged (applies only to immediate family, i.e. mum, dad, kids and grandparents)

Group Photos 

Should you be wanting group photos (e.g. cousins, aunties, uncles, friends etc. together), please see below how many appointments are required to ensure that we are not rushed for time and will allow us to make each child’s experience memorable and magical.

Groups of 2 Families:

You will only need to book 2 time spots. The group photo will be taken during the time already allocated. The group photo is $20 extra PER family and will be put onto both families USBs.

Groups of 3 or more Families (max 5)

Families of 3 or more will need to purchase an extra time spot for the group photo at $75. All the group photo’s will be added to each USB.

To make this clearer:

*2 families= 2 spots (20 minutes)

*3 families= 4 spots  (40 minutes)

*4 families= 5 spots (50 minutes)

*5 families= 6 spots (60 minutes)

Any families with more then 5 groups please contact us via email.

^* This applies when all families are having individual photos and the group shot.

Payment Methods Accepted

We accept CASH ONLY, to be paid on the day of your photo session.  Unfortunately, we do not have EFTPOS/ATM OR CREDIT CARD FACILITIES available due to reception issues. The Hideaways deposits are processed online and all balances are to be paid in Cash at the time of your appointment.

Receiving Your Photos

 You will be able to take all your unedited photos home on USB on the day of you photo shoot (approx. 15 mins). 

Cancellation Policy??????????

Should you choose to reschedule your appointment, it will be subject to availability. If you need to reschedule a second time, you will NOT be refunded your deposit fee and will need to book a new session via the website. You will forfeit your $26.50 booking deposit if you miss or cancel your appointment.

Please Be Patient

Please note, that while we make every effort to stick to the schedule, our booking system is not intended to eliminate wait times but to minimise them, expected wait time is up to 30 minutes. We have created a comfortable waiting area with toys and refreshment as well as pram and wheelchair access. We also ask you to be patient as we are all learning still. We welcome any feedback you may have.

SHOPPING CENTRE TERMS AND CONDITION

Extra Poses

Each family receives 2 poses when purchasing USBs (not always possible when children are scared). If additional poses are requested, an extra $10 per pose will be charged (applies only to immediate family, i.e. mum, dad, kids and grandparents).
CUSTOMERS PURCHASING PRINTS, PLEASE REQUEST DIFFERENT POSES AT TIME OF ORDERING or photos will be the same (Can only print in sets of 3, must order min 6 photos to get different poses)


Payment Methods Accepted

All our locations accept CASH ONLY, to be paid on the day of your photo session. Unfortunately, we do not have EFTPOS/ATM OR CREDIT CARD FACILITIES available. 


Receiving Your Photos

If you purchase a USB you will be able to take all your  unedited photos home on USB on the day of you photo shoot (approx. 1 hr wait). Should you choose to purchase one of our printed packages, pick up is generally 4 days later. Pick-up is available on photos taken up until December 20th, photos taken on or after December 21st will need to be posted to you in the new year and will incur a $5 postage fee.

Please Be Patient

Our booking system is not intended to eliminate wait times but to minimise them, We welcome any feedback you may have.