Booking Online

  • After selecting your date and time, you will have 15 minutes to complete the booking form. Please include any children’s names, ages, diagnoses, or special requests.
  • Please note that any remarks added during bookings will not be reviewed until the day of your session. For urgent matters, please contact us via email, message or phone before your appointment.

Payment Methods

  • A deposit is required at the time of booking, which will be used towards your total photo session cost.
  • Reception can be unreliable in our area, so we suggest bringing cash as backup.
  • Card payments will incur a 2.0% surcharge.

Digital Files Only — No Printed Photos

All photos are delivered unedited on a USB immediately after your session. Printed packages are not available.

For an additional $35, we can edit all photos (white balance, cropping, colour balancing, black and white). You will still receive your original photos to take home on the day. You will receive the edited photos via email within 7 days of your session.

USB Policy

  • Bring your Lasting Memories USB for a $20 discount on your session.
  • Back up your files—LMP is not responsible for lost or corrupted files.
  • Damaged or unreadable USBs must be replaced on the day for an additional $10.
  • Only Lasting Memories–branded USBs are accepted.

On Arrival & Timing

  • Text 0438 246 806 with your surname, number plate, and car colour upon arrival. Stay in your car until invited in.
  • Arrive 5 minutes before your session.
  • Late Arrivals: If you arrive more than 10 minutes late, your booking and deposit will be forfeited. For arrivals under 10 minutes late, your session will be reduced by the minutes missed – sessions must end at the scheduled time to avoid affecting the next client.
  • Please arrive fully dressed and ready (including hair and makeup) so you can utilise your full session time. Any time spent during your session including for toilet breaks will reduce your available shooting time, as we must keep to the schedule.
  • Toilet facilities are available on-site. If you need to use the bathroom, please do so before your session. Knock on the door, and a staff member will let you in.

Preparation & Experience

  • Props such as glasses, hats, headbands, and Christmas jumpers are available. Bring your own for personalisation if you wish.
  • Dress festively and get ready for an awesome experience.
  • Inform us if your child is scared of Santa, as we can magically capture photos without them seeing him first.

Cancellation & Refund Policy

Due to high demand and a limited booking calendar, we can’t automatically offer refunds if you cancel. We understand that life happens, kids get sick, unexpected events occur, and we’ll always do our best to work with you.

If you can’t attend your booked session:

  • If you are unwell, we require notice. If you provide a medical certificate, we can either reschedule your session (subject to availability) or issue a refund minus the $2.50 booking fee.
  • More than 7 days’ notice – We’re happy to reschedule to another available time (subject to availability). If no times are available, or if you choose to cancel, please note that we will retain your initial booking fee of $2.50 and apply a $10 cancellation fee. Your refund will be the original amount paid minus these fees.
  • Less than 7 days’ notice – We’ll do our best to move your session to another available time (If there is availability). If no spots are available, 50% of your deposit will be forfeited, which includes the $2.50 processing fee.
  • Less than 48 hours’ notice or no-show – Your deposit is non-refundable, and your session will be forfeited.
  • If Lasting Memories Photography has to cancel for any reason, you’ll receive a full refund or the option to reschedule.

Patience & Wait Times

We strive to minimise wait times to enhance your experience. However, due to various factors, such as managing children who may not cooperate, there may be instances where wait times exceed our expectations. You may experience a maximum wait time of up to 25 minutes in your car.

We appreciate your understanding and patience during these times as we work to provide the best experience possible.

Thank you for your cooperation, and we welcome any feedback you may have.

Locations

  • Santa’s Hideaway (Bringelly): Private rural studio—calm and personal.
  • Richmond Marketplace: Outdoor setup near Big W—festive and fun.

Acknowledgement & Agreement

By booking a session, I confirm that:

  1. My deposit is non-refundable except as stated in the cancellation policy.
  2. I understand that arriving more than 10 minutes late will forfeit my booking and deposit.
  3. I accept that all photos are provided unedited on USB, and printed packages are not available.
  4. I agree that my booking details are accurate and that any urgent needs have been communicated directly to staff.
  5. I understand that pets must be restrained, clean, and safe for staff and Santa.
  6. I agree to behave respectfully towards staff and other customers at all times.