Before the Christmas magic begins, please select your location below to view the Terms & Conditions that apply to your experience. As our two Christmas locations offer different experiences, each has its own important booking information.
We also recommend checking our Frequently Asked Questions before booking, you may find everything you need to know right there!
- Can We Choose Our Santa?
- Santa sessions
- Group Sessions
- Pet Sessions
- Sensitive Sessions
- Session Add-Ons: Additional People & Extra Photos
- Payment Methods
- Cancellations, Refunds, Rescheduling and Transfer of sessions.
- Digital Files Only — No Printed Photos
- USB Policy
- Acknowledgement & Agreement For Lasting Memories Photography
Hawkesbury (Formerly Richmond Marketplace)
Booking Santa Photos
When making your online booking for Hawkesbury a $32.50 non-refundable deposit is required. $30 will be deducted from your USB price on the day of photography. The remaining balance must be paid in cash on the day of photography.
We accept CASH ONLY PAYMENTS, deposits are processed online and all balances are to be paid at the time of your appointment.
Can We Choose Our Santa?
While you generally won’t be able to select a particular Santa when booking, rest assured that all of our Santas are carefully selected for their wonderful personalities, warmth and ability to create a magical Christmas experience.
No matter which Santa you meet, we’ll do our very best to make your visit special! 
Santa Sessions
We have approx. 5 minutes. In this time, we will take different poses (not always possible when children are uncooperative). After the photo shoot the children will have time to have a quick chat to Santa.
Group Sessions
If you are wanting group photos and no individual families, you only need to book one session. If you book one session and come as a group, we will only take photos of the group together, we will NOT take individual families (all photos must consist of the same group). We can add parents with the group if requested. Maximum of 8 children in any group photo at any one time and approx. 5 minutes with Santa.
If you would like individual families plus a group photo you must book a spot for each family plus an extra spot for the group (e.g.: 2 families need 3 spots).
Pet Sessions
We take photos of the pet with Santa, and we also include the family/children with Santa and the pet. (Does not include photos without the pet). For an additional $15 we will take some photos of just the children / family with Santa.
Pet sessions include approximately 5-minute photography session. You receive all photos taken on the day unedited, on a USB straight after your photo shoot.
After the photo shoot the children will have time to have a quick chat with Santa.
*For the safety of our staff and customers, you must have your pet on a leash or in a carrier and your pet must be washed and groomed.
Sensitive Sessions
Sensitive Santa is offered to families who have children with special needs. Special needs is an umbrella for many different diagnoses. Children with special needs may have mild learning disabilities or profound cognitive impairment. Special needs are defined as: mental, emotional, or physical problems in a child that requires additional or specialszed services, accommodations or cannot function in mainstream society.
Our Sensitive Santa offers approximately 10-minute time slots with Santa. It is designed for children with sensory issues. The children get longer than a normal session with Santa early in the morning when the shopping Centre is at is quietest. Our aim is to allow the children to get comfortable with Santa so we can take some amazing photos, that you can cherish.
Session Add-Ons: Additional People & Extra Photos
If time permits and you would like extra poses, for example a photo of the family/children without Santa, it is an additional $15 per pose. If you are having individual photos and would like a group photo as well, this is not classed as an extra pose. Group photos must have a separate booking.
Payment Methods
- A deposit is required at the time of booking and will go towards the total cost of your photo session.
- Reception can be unreliable in our area, so we recommend bringing cash as a backup payment method.
- Card payments incur a 1.65% + $0.30 surcharge.
Cancellations, Refunds, Rescheduling and Transfer of sessions.
All deposits are non-refundable. If you miss your appointment, you will be required to pay another deposit to make another booking. The only exception to this is illness, where we will accept a medical certificate.
If you do not attend due to illness and do not notify us prior to your appointment, you will forfeit your deposit. If you notify us prior to your appointment and present a medical certificate, we will try our best to reschedule you. If there is no availability and we have a doctor’s certificate, we will refund you $30.
You are allowed to reschedule your appointment once only and it must be 48 hours prior to your appointment time. Email us at [email protected]. Our availability will be limited so we cannot guarantee that we will be able to reschedule you. We will try our best and if we can find you a spot this will incur an additional $2.50 admin fee. If you reschedule and realise you cannot make that appointment, you forfeit your deposit. If there is no availability for a reschedule you will forfeit your deposit. If you cancel your appointment, you will forfeit your deposit.
When booking please choose your dates and times carefully as we book out fast, and availability for reschedules will be limited, so therefore not guaranteed.
If you cannot make your appointment time you can give your session to someone else, however we must be notified 24 hours in advance via email to [email protected]. You must supply us with the person’s booking number, name, contact number, email and their children’s names and ages. It is your responsibility to get back your deposit from the person you are transferring your booking too. There will also be a $2.50 admin fee to change the booking.
Digital Files Only — No Printed Photos
All photos are delivered unedited on a USB immediately after your session. Printed photo packages are not available.
For an additional $35, we can professionally edit all photos, including white balance, cropping, colour balancing and black and white. You will still receive your original photos to take home on the day, with your edited photos delivered via email within 7 days of your session.
USB Policy
There will be no printed photos at Windsor Riverview. If you are an existing customer, please bring your Lasting Memories USB with you to receive a $10 discount off the full price of $75 (pay only $65). If you do not have a Lasting Memories USB, you may purchase one on the day of photography for $75. If you are bringing back a lasting Memories USB, please back up all of your old photo’s as Lasting Memories Photography is not responsible for missing photo’s or corrupt USB’s.
You will receive all photos taken on the day UNEDITED.
Please note that we do not cover Old USB’s that are corrupt, damaged, or write-protected. If your USB is damaged and we cannot use it, you will be required to purchase a new one on the day of your photo shoot for an additional $10.
Photos can only be purchased on Lasting Memories branded USB’s. Each family must either provide their own (LMP) USB or purchase one at their photo shoot.
Acknowledgement & Agreement For Lasting Memories Photography
- My deposit is non-refundable, except as outlined in the Cancellation & Refund Policy.
- I understand that arriving late may result in my session and deposit being forfeited in accordance with the late-arrival policy.
- I understand that all photos are provided unedited on USB, and printed photo packages are not available.
- I confirm that my booking details are accurate and that any urgent or important needs have been communicated directly to staff before my session.
- I understand that all pets must be clean, appropriately restrained and safe around Santa, staff and other customers.
- I agree to behave respectfully towards our staff and other customers at all times.
By completing my booking, I confirm that I have read, understood and agree to the Lasting Memories Photography Terms & Conditions.
By Booking, You Agree
By completing my booking, I confirm that I have read, understood and agree to the Lasting Memories Photography Terms & Conditions including our deposit, cancellation, rescheduling, USB and session policies.
On Arrival & Timing
Photos & USBs
All photos taken during your session are supplied unedited on a Lasting Memories branded USB. There are no printed photo packages available at Richmond Marketplace.
Existing customers can bring their Lasting Memories USB and receive a $10 discount, reducing the $75 price to $65. If you don’t have one, a USB can be purchased on the day for $75.
Please back up all existing photos before bringing your USB. We are not responsible for lost or corrupted files. If your USB is damaged, corrupted, unreadable or write-protected, you will need to purchase a replacement for an additional $10.
Only Lasting Memories branded USBs can be accepted.
Professional editing is available for an additional $35, including sharpening, colour balancing, cropping and black and white. You’ll still take your unedited photos home on the day, with edited images emailed within 5 days.
Arrival & Session Times
Please arrive 5 minutes before your scheduled session and let the staff member at the desk know you’ve arrived. Please don’t arrive too early, as this may increase your wait time.
Sessions are approximately 5 minutes. If you arrive after your allocated time, the next family may be taken first and you may experience a longer wait.
We will aim to capture a variety of poses, but this may not always be possible if children are nervous, unsettled or uncooperative.
After the photos, children will have time for a quick chat with Santa.
Preparation & Experience
- Props such as glasses, hats, headbands and Christmas jumpers are available. You’re also welcome to bring your own props to personalise your photos.
- Dress festively and get ready for an awesome Christmas experience!
- If your child is scared or unsure of Santa, please let us know. Our team is very experienced with nervous little ones and has plenty of tricks for introducing Santa slowly — we can often magically capture beautiful photos before they even realise he’s there!
- If you’re unsure which session is right for your child, please contact us ahead of time with any questions.
When You Arrive
We kindly ask that you aim to be at the Santa set in the Food Court area at Windsor Riverview 5 minutes before your session time. If you have not arrived by your allocated time slot, your time slot may be given to the next person in line which means you will have a longer wait time. Please notify the staff member at the desk when you arrive.
Please Be Patient
Please note, that while we make every effort to stick to the schedule, our booking system is not intended to eliminate wait times but to minimize them, expected wait times may vary, if children before you are uncooperative. We apologize for any waiting in advance.
We welcome any feedback you may have.
Sitting with Santa
It is up to the individual parents on whether they would like the children to sit on Santa’s knee. Santa is more than happy to hold your babies and sit your children on his lap, if that is what you would prefer.
Receiving Your Photos
You will be able to take all your unedited photos home on your LMP USB on the day of your photo shoot (approx. 10 mins depending on the number of photos taken). There are no printed photo packages available at Windsor Riverview. If you would like your images edited, we will add your unedited images to your LMP USB on the day, and for an additional $35 we will edit your images and send them to you via email within 5 days. (Editing involves sharpening, colour balance, cropping and Black and White.)